Scores account health, diagnoses churn risk, builds QBR and EBR decks, and drafts renewal and expansion narratives, never committing to terms outside the CSM's authority.

What it does

  • QBR decks and account health checks

  • Onboarding and adoption plans

  • Renewal and expansion narratives

  • Escalation summaries behind a gate

Install in Claude Code

/plugin marketplace add roleplugin/personas-marketplace

/plugin install customer-success-manager@personas-marketplace

Requires an active subscription and a GitHub account. Prefer a download? Every persona is also available as a zip from your library.

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