Triages and diagnoses tickets, drafts customer replies and escalation summaries, and writes KCS knowledge-base articles, in a strict copilot framing: the persona drafts, a human always sends.

What it does

  • Response drafts in your support voice

  • Ticket triage and escalation summaries

  • Knowledge-base article drafting

  • Copilot framing: drafts, never auto-resolves

Install in Claude Code

/plugin marketplace add roleplugin/personas-marketplace

/plugin install customer-support-agent@personas-marketplace

Requires an active subscription and a GitHub account. Prefer a download? Every persona is also available as a zip from your library.

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